Privacy Policy

1. General

This policy describes what data is processed by the Shuqr platform (the “Platform”, “we”) — a cloud service for automating food-service businesses, available at shuqr.ru and in mobile apps (including Shuqr POS) — what that data is used for, and how it is protected.

By using the Platform you agree to the terms of this policy. Personal data is processed in accordance with the legislation of the Russian Federation, including Federal Law No. 152-FZ “On Personal Data”.

2. What data we process

Depending on how you use the Platform:

Venue owners and staff

• account details: name, email address, phone number;
• venue details: name, address, menu, prices, settings;
• operational data: POS shifts, orders, receipts, staff actions in the system (activity log).

Guests and customers of venues

• name and phone number — when you place an order, take part in a loyalty program or order delivery;
• delivery address — for delivery orders only;
• order contents and history, accumulated loyalty points.

Technical data

• standard server logs (IP address, device and browser type, request time) — to keep the service secure and operational;
• cookies and similar technologies — for sign-in, saving your preferences and collecting anonymized visit statistics;
• website visit data (pages viewed, referral source, technical device parameters, contents and amount of placed orders) — via the Yandex Metrica web analytics service, which uses its own cookies. The statistics are anonymized and used to improve the service. We do not use third-party advertising trackers and do not pass guests’ names, phone numbers or addresses to analytics. You can opt out using your browser settings (blocking cookies) or the official Yandex add-on.

3. The Shuqr POS app

Shuqr POS is a cashier’s working tool. The app processes order, menu and shift data of the venue where the employee works. Sign-in uses the employee’s account and a PIN code.

• to work offline, the app keeps a copy of operational data (menu, orders, receipts) locally on the device; once a connection is available, the data is synchronised with the Platform server over a secure connection (HTTPS);
• the app does not request access to your location, contacts, camera, microphone or files;
• the app shows no advertising and does not share data with third parties for marketing purposes.

4. Purposes of processing

• providing Platform features: receiving and processing orders, POS operations, reporting;
• running loyalty programs and promo codes;
• arranging order delivery;
• keeping you informed about your order status;
• analyzing Platform usage and improving it (anonymized statistics);
• security and fraud prevention;
• compliance with legal requirements.

5. Sharing data with third parties

We do not sell personal data and do not share it with third parties, except where necessary for the Platform to operate:

• payment providers — to process online payments (bank card data is handled on the provider’s side; we do not store card details);
• telecom operators and notification services — to send SMS and email;
• hosting providers — to host the Platform servers;
• web analytics services (YANDEX LLC, Yandex Metrica) — to collect anonymized visit statistics. A venue may connect its own analytics counter to its storefront; in that case the venue acts as the operator of the collected statistics;
• government authorities — where required by law.

A venue’s guest data is available to that venue (its owner and authorised staff) as the operator fulfilling the order.

6. Storage and protection

Data is stored on secure servers. Data exchanged between the apps, the website and the server is transmitted over HTTPS. Venue staff access to data is restricted by a system of roles and permissions.

Personal data is kept no longer than necessary for the purposes of processing or as required by law (for example, for accounting purposes).

7. Your rights

You have the right to:

• find out what data about you is being processed;
• request that your data be corrected, blocked or deleted;
• withdraw your consent to the processing of personal data.

To do so, email us at support@shuqr.ru. We will respond within 30 days.

Step-by-step instructions for deleting your data are on the Data deletion page.

8. Changes to this policy

We may update this policy. The current version is always available at shuqr.ru/privacy. The date of the last update is shown at the top of the page.

9. Contact

For questions about personal data processing: support@shuqr.ru