Data Deletion

How to request data deletion

To request deletion of your personal data from the Shuqr platform, follow these steps:

1. Send an email to support@shuqr.ru with the subject “Data deletion”.
2. Include the email address and/or phone number you used in the app or on the website so that we can find your account.
3. We will confirm receipt of your request and delete your data within 30 days, then send a confirmation to the address you provided.

What data is deleted

• account details: name, email address, phone number;
• delivery address;
• accumulated loyalty points and customer profile.

What data is retained

Some data we are required to keep for a period set by law and cannot delete immediately:

• records of completed orders and payments (receipts) — kept to the extent and for the period required by accounting and tax legislation;
• such records are anonymised — personal data (name, contact details) is removed, leaving only anonymised transaction information.

Venue staff data

If you are a venue employee using the Shuqr POS app, your account is managed by the venue owner. To delete such an account, contact the venue owner or email us at support@shuqr.ru.

More information

For details on how personal data is processed, see the Privacy Policy.